Cell Phone Forums - Sprint PCS http://cellphoneforums.net Sprint PCS en Fri, 09 May 2008 12:54:57 GMT vBulletin 60 http://cellphoneforums.net/images/misc/rss.jpg Cell Phone Forums - Sprint PCS http://cellphoneforums.net No bill for 7 months http://feeds.cellphoneforums.net/~r/cpf79/~3/284371070/t275016-no-bill-7-months.html Tue, 06 May 2008 04:03:33 GMT I renewed my Sprint contract last October when I purchased a new cell phone. They let me keep my old plan and phone number, and as a thank-you for renewing, they gave me a $70 credit. Since my average monthly bill is around $34, the credit... I renewed my Sprint contract last October when I purchased a new cell phone. They let me keep my old plan and phone number, and as a thank-you for renewing, they gave me a $70 credit. Since my average monthly bill is around $34, the credit essentially gave me 2 months free.

Well, it didn't end there. Now 7 months have passed and I have yet to receive a bill from Sprint. When I check my account online, my bill summary always shows a negative total. I haven't even received a paper statement in the mail showing this total. I haven't signed up for direct debit, so I know it isn't automatically being deducted from my checking account. My guess is that someone at Sprint screwed up when entering the negative total the first time, and their computer is continuing to put all my totals as negative amounts each month.

My friends say enjoy it; it's Sprint's screw-up, and if they want to give me free cell phone service, let 'em! Problem is, once Sprint catches on to what's happening, they may try to hit me with a bill for hundreds, even thousands, of dollars.

Should I call Sprint and ask them whats going on? Let it ride? I have no problem paying for my service, but I want to make sure they only start billing me from this point forward.

Has anyone else ever had this situation?

Thanks! ]]> Sprint PCS smallchange79 http://cellphoneforums.net/sprint-pcs/t275016-no-bill-7-months.html http://cellphoneforums.net/sprint-pcs/t275016-no-bill-7-months.html CECT A8+ works for Sprint? http://feeds.cellphoneforums.net/~r/cpf79/~3/284371071/t275014-cect-a8-works-sprint.html Tue, 06 May 2008 03:35:33 GMT Does anyone know if the CECT A8+ phone works for Sprint. If so is it an ok phone? Atleast for those of us who dont have the money for an iPhone and want this for fun. Also, would you just switch your sim card from your existing phone into the... Does anyone know if the CECT A8+ phone works for Sprint. If so is it an ok phone? Atleast for those of us who dont have the money for an iPhone and want this for fun. Also, would you just switch your sim card from your existing phone into the A8+(if it works for Sprint)?

Thanks! ]]> Sprint PCS rhino4195 http://cellphoneforums.net/sprint-pcs/t275014-cect-a8-works-sprint.html http://cellphoneforums.net/sprint-pcs/t275014-cect-a8-works-sprint.html possible to buy another sprint phone http://feeds.cellphoneforums.net/~r/cpf79/~3/281204079/t274714-possible-buy-another-sprint-phone.html Thu, 01 May 2008 02:23:51 GMT I don't want to reactivate another 2 year account with Sprint....since I'm having problems with the service quality. BUT...I haven't found anything better in my area.
The question is:

Can I just buy a Sprint phone (used/refurbished) and have the change over my number/information...without adding time to my account?

Thanks to all that answer. ]]> Sprint PCS househuntress http://cellphoneforums.net/sprint-pcs/t274714-possible-buy-another-sprint-phone.html http://cellphoneforums.net/sprint-pcs/t274714-possible-buy-another-sprint-phone.html how to flash sprint phones to boost unimited http://feeds.cellphoneforums.net/~r/cpf79/~3/279785804/t274563-how-flash-sprint-phones-boost-unimited.html Tue, 29 Apr 2008 01:41:17 GMT hi i have a sprint phone and i heard that u could flash them to boost unlimited can any one help me on how to flash it thanks hi i have a sprint phone and i heard that u could flash them to boost unlimited can any one help me on how to flash it

thanks ]]> Sprint PCS mobster01 http://cellphoneforums.net/sprint-pcs/t274563-how-flash-sprint-phones-boost-unimited.html http://cellphoneforums.net/sprint-pcs/t274563-how-flash-sprint-phones-boost-unimited.html Sprint wont let me cancel my account! http://feeds.cellphoneforums.net/~r/cpf79/~3/276572555/t274235-sprint-wont-let-me-cancel-my-account.html Thu, 24 Apr 2008 01:42:42 GMT I cancelled my contract for my Sprint cell phone back in approximately november '07, they said I couldn't pay the cancellation fee over the phone and that I would have to wait for the bill to come in the mail with the cancellation fee on it. That never came over course, just a regular bill. I called them back and asked if my contract had really been cancelled or not and they said "there must have been some mistake we'll get this taken care of asap". another month goes by and a get another bill. This time I call and pissed off, I'm still getting billed for a phone thats been shutoff for a few months now. Anyways, not its april 23rd and I'm still getting bills in the mail for a phone thats been shutoff for months. I keep calling them back and they say" ok sir, were sorry, we'll get this straightened out, the problem has now been resolved, sorry for the trouble", then I get more bills. I even have all the contract confirmation numbers and I gave them those numbers and they still wont cancel. I'm going to contact a local news station maybe, and the BBB, maybe a lawyer. Anyone else ever have this problem with sprint? ]]> Sprint PCS johnnyinsano http://cellphoneforums.net/sprint-pcs/t274235-sprint-wont-let-me-cancel-my-account.html http://cellphoneforums.net/sprint-pcs/t274235-sprint-wont-let-me-cancel-my-account.html How Do I Unlock Sprint CDMA to Boost CDMA?? http://feeds.cellphoneforums.net/~r/cpf79/~3/275077278/t274055-how-do-i-unlock-sprint-cdma-boost-cdma.html Tue, 22 Apr 2008 01:18:18 GMT Hey!

Well, the mysterious question of the day is how do I re-configure my Sprint PCS device to work with the new Boost Unlimited plan??? They are both CDMA, they should be able to work, I've heard of it working, WHAT TO DO?! ]]> Sprint PCS Electech2k http://cellphoneforums.net/sprint-pcs/t274055-how-do-i-unlock-sprint-cdma-boost-cdma.html http://cellphoneforums.net/sprint-pcs/t274055-how-do-i-unlock-sprint-cdma-boost-cdma.html I Need Help Unlocking My Sprint Rumor http://feeds.cellphoneforums.net/~r/cpf79/~3/272856358/t273850-i-need-help-unlocking-my-sprint-rumor.html Fri, 18 Apr 2008 12:06:46 GMT I have been looking and trying to find a way for me to be able to unlock my phone. I dont want to use any of the sites that come up when i google. I dont trust them and i dont want to pay either. Can anyone help me unlock my phone? I just need to... I have been looking and trying to find a way for me to be able to unlock my phone. I dont want to use any of the sites that come up when i google. I dont trust them and i dont want to pay either. Can anyone help me unlock my phone? I just need to code and the step by step instructions that I dont ruin my phone. Its a Sprint Rumor once again. ]]> Sprint PCS slick818 http://cellphoneforums.net/sprint-pcs/t273850-i-need-help-unlocking-my-sprint-rumor.html http://cellphoneforums.net/sprint-pcs/t273850-i-need-help-unlocking-my-sprint-rumor.html pmike http://feeds.cellphoneforums.net/~r/cpf79/~3/270484931/t273566-pmike.html Tue, 15 Apr 2008 05:22:29 GMT I am not sure if this is where I ask this question, but as a customer with Sprint for a number of years, I was inquiring if there is any way in which Sprint can give deals with maybe the cost of internet, or free text messaging? I am not sure if this is where I ask this question, but as a customer with Sprint for a number of years, I was inquiring if there is any way in which Sprint can give deals with maybe the cost of internet, or free text messaging? ]]> Sprint PCS pmike http://cellphoneforums.net/sprint-pcs/t273566-pmike.html http://cellphoneforums.net/sprint-pcs/t273566-pmike.html LG Voyager On Sprint http://feeds.cellphoneforums.net/~r/cpf79/~3/270131590/t273521-lg-voyager-sprint.html Mon, 14 Apr 2008 17:03:14 GMT According to an article from Electronic Times, there may be plans for the Voyager to be available for spring (as well as a GSM version for AT&T) Check out the details here:

The Electronic Times Internet1

Quote:
An official of LG Electronics said, “iPhone is being supplied through AT&T, the largest carrier in the US. But, Voyaer is being supplied through Verizon, the second largest carrier in the US.

Considering the fact, Voyager is making a surprising result. We plan to expand the supply of Voyager to AT&T and Sprint within this year. That will lay the strong foundation for LG in the North American market.”
]]> Sprint PCS tavenger5 http://cellphoneforums.net/sprint-pcs/t273521-lg-voyager-sprint.html http://cellphoneforums.net/sprint-pcs/t273521-lg-voyager-sprint.html 8 year customer.. very upset http://feeds.cellphoneforums.net/~r/cpf79/~3/268706245/t273390-8-year-customer-very-upset.html Sat, 12 Apr 2008 00:43:25 GMT sorry this is such a long read.. but it's been quite the experience the past week and a half, hopefully someone can point me in the right direction..

Well I've been a Sprint customer 8 years now, always loved the service and the phones, and I'm that guy who's always defending spring. Well last week I was trying to upgrade my phone to the Samsung M520, I went into my local store (#781), and tried to purchase the phone with the $150 discount for a new contract extension. The rep, and the store manager refused to let me purchase the phone with the discount since my mother's name is the primary name on the account and she would have to physically sign the contract.. first time in 8 years I've ever experienced this. I have full authorization to make any changes to the account, as reflected in the notes on my account. I've been the primary user on this account since the beginning; it's only under my mom's name because I was 17 when I had first signed up. I never had to have her present when upgrading or renewing a contract.

I called sprint customer care, explained my situation, and they transferred me to telesales, where I was taken care of and off the phone within 15 minutes - they honored my discount, extended the contract, and my phone was supposed to be delivered to my office with overnight shipping.. I placed the order March 30th, so i expected delivery on Tuesday April 1st. Tuesday came around, and I got a call from UPS stating they were missing a building and suite number (which was confirmed with sprint 3 times) and wouldn't be able to deliver the phone. That night UPS informed me they couldn't modify the address due to their contract with Sprint, so I called customer care back to see what they could do. After being transferred all over the place, I finally got someone in order support. The lady I spoke to was helpful, but she couldn't modify the address on the existing package, and said there was no way to send a new phone with overnight shipping without charging me again, so after some negotiation, I finally settled on 3-5 day ground shipping just so I could be done and off the phone with no extra charges.. This call lasted over 2 hours. The next night I called customer care again to see if there was any way at all I could get a new phone sooner than 3-5 days, as my current phone is on it's last leg. There was absolutely nothing that could be done without charging me again.. I settled for the original plan and decided I'd just wait for the 2nd package.

Well on the next Tuesday, April 8th, I still had no phone, so I decided to call sprint for my tracking number. They let me know UPS had an urgent message for me..... great. Sure enough the 2nd package was sent out with no building or suite number, and ups was holding the package.. this time a manager placed the order, and again confirmed the address multiple times.

I called sprint (yet another 2 hour call), and after talking to customer care, i was escalated to a supervisor to try to resolve my problem, and the guy I spoke with told me he was going to override the address, and submit a form to get the address changed with ups.. awesome.. some progress..

After all was said and done, he transferred me to account services, as at this point I was still a very upset customer and I was looking to get the shipping charges refunded, and he recommended I speak to acct. services about possible waiving activation fees for my troubles. They were able to give me a 25 credit, and after my situation was explained and my notes reviewed, I was transferred yet again to order support, who had me on hold for a very long time, and again spoke with a supervisor who let me know that the address would be changed with ups, and in addition to the 25 credit, promised me that the phone would be delivered the next day.

Well Wednesday came and went.. after UPS didnt drop a phone off. I decided to track the phone, and it was returned to sprint 5:33 that morning!!!!! unbelievable...

I called yet again, and after another 2 and a half hours, and another wasted night, no one was able to help me. I got bounced around all over the place, got different answers from everyone I spoke with, and finally after a real long hold, I spoke with someone in "corporate enterprise order support" whom I though was the highest ranked employee i spoke with so i figured he may be able to help me. He let me know that the ONLY thing that could be done for me was to wait for the returned package to be processed, 2-4 business days, then send another phone out. When I requested to speak with his direct supervisor, he said that he was in a meeting. The guy didn't know how long the meetings usually last, couldn't have his supervisor call me back, couldn't provide me with a contact number, wouldn't let me even hold for him.

With this lack of help, i finally decided to just simply cancel my order and give up. He told me that my credit card would be refunded in 7-30 business days..

So now on Friday, 4:30 rolled around, and as soon as I left work i made a call, as I always do and kept getting a strange message.. "Welcome to America's roaming network. The cellular device you are calling from is not registered in this calling area, you need to make a collect call or enter your credit card information to complete a call"

Immediately I called customer service. the lady treated me like an idiot and told me to wait until i am in a service area.. when i explained to her that I make calls all the time in this area, she finally transferred me to tech support. . the wrong tech support, who had no ability to access to my account with the "new" billing system. Luckily I got disconnected, because when I called back I got a helpful rep. She told me that my account was cancelled, and I was charged a $200 early termination fee. I never authorized this, and apparently my account was cancelled due to an "internal error". She also let me know in addition to the $200, there was a $99 charge on my account for the first phone and a $250 charge for the second. She put me on hold to get these charges, and before I was on hold I let her know I got disconnected earlier, so she said she'd call me right back if I get disconnected. Well sure enough, I got disconnected, and never got a call back.

Later in the night, my mother contacted sprint customer care, who put a priority note on my account to give me permission to purchase a phone and extend the contract in the store. She said there would be no problems, and told me to go to the store. Well I went, and they refused to help me, despite what the note said. A manager at the store told me to try radio shack since they usually don't go by the same strict rules, so i figured I'd give it a shot. I went to radio shack, and found out i was not eligible for an upgrade, and my contract was extended to march 2010 since it was cancelled and started back up today!!!

So after 13 days, and about 8 total hours on the phone with sprint, I'm going to take the 3 hour drive this weekend to meet up with my mother, change the account over and get my phone. Sprint couldn't help me, so i have to take it upon myself to fix the problem. Is there anything that can be done about this *horrible* experience??? I don't want to give up, and I feel that Sprint treated me like they don't even care about their customers in the slightest bit. even a loyal customer for 8 years. The only thing stopping me from cancellation is the $400 fee for my 2 lines... can anyone advise me on what to do next????? Thank you so much for reading my story.. ]]> Sprint PCS vpaloc http://cellphoneforums.net/sprint-pcs/t273390-8-year-customer-very-upset.html http://cellphoneforums.net/sprint-pcs/t273390-8-year-customer-very-upset.html